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Did I just buy a fake Provitalize?

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Outline


What is a counterfeit product?

Supplements sold in the US adhere to strict regulations set forth by the Food and Drug Administration (FDA). All BB Company products undergo rigorous compliance tests to ensure they meet the highest standards for quality, safety, and efficacy. 

A counterfeit product is an illegal imitation of an item or good. These counterfeit products are not subject to the strict regulations we’ve already adhered to, instead they’re cheaply produced using inferior ingredients. This immensely alarms us as the health and safety of customers loyal to our brand are at risk if they unknowingly purchase and consume counterfeit products. 

We are doing our best to combat the manufacturers and sellers of counterfeit BB Company products but at the same time, we urge our customers to only buy from the official BB Company sales channels.

DO NOT buy and consume products from other sellers as they’re likely to be counterfeits or imitations that are NOT SAFE for consumption. Please note that BB Company is not liable for any claims arising from the purchase and consumption of counterfeit products from unauthorized sellers. If you suspect you bought a counterfeit, please report it to us so we can take action against the potential counterfeit seller.

 

What does BB Company do to address counterfeits?

We actively report and take down known websites and online auctions that sell counterfeit products. We also pursue legal action and criminal prosecutions when necessary. But because of the prolific nature of counterfeit goods online and inadequate US legislation to combat them, it is virtually impossible to guarantee that no counterfeit goods are being sold online.

 

Where to find official BB Company products?

These are the only official sales channels where you can purchase authentic BB Company™ products within the US:

*If you’re buying from our Official BB Company Amazon or Walmart store, please read through the next section first. As Amazon and Walmart are both open marketplaces, some sellers may be able to offer our listings. The next section will guide you to make sure you purchase product/s from us and not from a potential counterfeit seller.

DO NOT buy and consume products from other channels or unauthorized sellers as they’re likely to be counterfeits or imitations that are NOT SAFE for consumption. 

 

How to avoid purchasing counterfeit BB Company products outside of BB Company website?

When purchasing from Amazon

  1. Go to the Official BB Company Amazon store and look for the product/s you want to purchase.
  2. Before you click add to cart, check if the offer is Sold by BB Company (formerly Better Body Co.). If it is, as shown below, you may proceed to click “Add to cart” or “Buy now” and complete your purchase.
    AMZ Add to cart Buy now.gif

    If what you can add to cart is sold by another seller, as shown below, click the section ‘Other sellers on Amazon’ below:
    AMZ Other sellers 2.gif

  3. You should see all the offers from other sellers. Click ‘see more’ to see the other sellers’ names. 
    SS3.png
  4. Look for the option Sold by “BB Company (formerly Better Body Co.)”. Click the “Add to cart” button for that option to ensure you are not buying counterfeits.
    SS4.png

When purchasing from Walmart

  1. Go to the Official BB Company Walmart store and look for the product/s you want to purchase.
  2. Before you click add to cart, check if the offer is Sold by BB Company. If it is, as shown below, you may proceed to click “Add to cart” and complete your purchase.
    WM Add to cart.gif

    If what you can add to cart is sold by another seller, as shown below, click the section ‘More seller options’
    WM Other seller.gif
  3. Look for the option that is sold by “BB Company”. Click the “Add to cart” button for that option to ensure you are not buying counterfeits.
    WM More seller options.gif

 

How to check if your product is counterfeit if you already purchased outside of BB Company website?

If you purchased from Amazon:

Step 1: Go to your orders page, navigate and click the order you want to check, and click ‘View order details”:

AMZ View order details page 2.gif

Step 2: Under shipment details, you’ll see some details about the product you ordered. Check if it’s sold by “BB Company (formerly Better Body Co.)”. If it’s sold by another seller, as shown below, it’s likely that you bought a counterfeit product. 

AMZ Order details other seller.png

Step 3: If you bought from a counterfeit seller, please refrain from consuming the counterfeit product and contact Amazon customer service to report that you received a counterfeit product so you can get a refund. You can also report it to us so we can take action against the counterfeit seller.

 

Examples of counterfeit sellers:

 

Key Differences between Authentic and Counterfeit Provitalize

  1. The Label: Quality and clarity; Our product labels are printed at a crisp resolution with matte finish. Counterfeit product labels are typically printed at lower, grainy quality with a glossy finish.
    COUNTERFEIT - MD Distribution.png
  2. Company Name: Authentic Provitalize display the BB Company or Better Body Co. logo. Some counterfeit bottles display another company name that is NOT BB Company or Better Body Co.

    Logo artstyle: Counterfeits can also display BB Company or Better Body Co. logo on their listing image but the logo is of a different artstyle
    image (19).png

  3. Bottle Size:
    Bottle size.png

  4. Expiry Date Placement: Genuine BB Company products have the expiry date and production batch number listed on the bottom of the bottle, printed in legible ink. Some counterfeit Provitalize don't have these printed at the bottom.
    bottom.png

  5. Tamper Evident Seals: Authentic products are sealed inside with a "Sealed for your protection" print. Counterfeit products have a different seal inside such as foil or no print.
    Different seal inside.png

  6. Probiotic Strains: The original Provitalize contains only 3 strains. The strains are B. Breve, L. Gasseri and B. Lactis.

  7. The Ingredients: The original Provitalize contains only the ingredients and amounts listed below. We do NOT use any fillers in our products.


  8. Capsule and Powder: Our capsules are clear and show the fine powder inside. Counterfeits will often come in white capsules, white powder, or not be finely powdered at all. While various shades can naturally occur, the powder would never be white, granular, or gel. Should you have concerns about the capsules purchased, refrain from consuming the product and report it to us right away.


  9. Capsule Type: Our original Provitalize comes in DRcaps™. Counterfeits do not use these special capsules.

Reporting Counterfeits

If you suspect you bought a counterfeit product, submit a contact form here and provide the following:

  • Product(s) you purchased and suspect are counterfeits
  • Where you purchased the product(s) and a screenshot of your order details showing the Order ID
  • Photos of the products you received
    • All sides of the bottle
    • Bottom of the bottle
    • Capsules or tablets the product(s) contain

Sending us this information would significantly aid our efforts to combat counterfeit sellers.

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