We do everything we can to ensure our products are top-quality and arrive safely at your door. But sometimes, Mother Nature has other plans. Heat, humidity, rain, snow, or even a bumpy ride in a delivery truck can affect the condition of your order.
If a refund or replacement is needed, it may mean the product isn’t suitable for your consumption. In that case, we may ask you to properly dispose of it before we send a replacement or process a refund. This helps protect you, your loved ones, pets, and even wildlife from accidentally coming into contact with something that’s not suitable for them.
Your wellbeing is always our priority, and we appreciate your understanding!
In order to dispose the contents of our products safely, please do the following:
- Get a bowl large enough to contain all the contents of the product
- Fill the bowl with warm water.
- Place the bowl of water in a sink so that it does not spill.
- Pour the contents of our product into the bowl of water
- Get a piece of paper, write or print the current date on it and place it near the bowl. Please write legibly in dark ink.
- Take a picture of the bowl clearly showing the submerged product contents and the piece of paper with the written date beside it.
- Discard the products safely after you have taken the photo. Be careful with splash water as ingredients like turmeric powder can stain clothing and plastics.
- Reply to our Customer Service team with the photo attached for validation.