Your BB Company customer account gives you one place to view your orders, manage your profile, track purchases, use Smile points, and access your Subscribe & Save subscriptions.
BB Company now uses passwordless sign-in. You no longer need to create, remember, or reset a password. Instead, a 6-digit verification code is sent to your email when you sign in.
How Do I Sign In?
- Open the BB Company customer account sign-in page.
- Enter the email address you use with BB Company.
- Select the arrow to continue.
- Check your email for a 6-digit verification code.
- Enter the code to sign in.
If you entered the wrong email address, select Change on the verification screen and enter the correct email.
ℹ️ Note: New and existing customers use the same sign-in process. If no BB Company customer profile exists for the email address, one is created automatically when the customer signs in.
What Will I See After Signing In?
After signing in, you will arrive on the Orders page.
From here, you can:
- View your previous BB Company orders and their status.
- Open an order to view more details and available tracking information.
- Select Buy again to reorder a previous purchase.
- Select View subscriptions to manage your Subscribe & Save plans.
- Select Profile to manage your account information.
How Do I Manage My Profile?
Select Profile from your customer account.
From your profile, you can manage:
- Your name
- Your email address
- Your saved addresses
- Your saved payment methods
- Your marketing preferences
- Signing out of your account or all devices
How Do I Change My Email Address?
You can update the email address associated with your BB Company account from your Profile.
- Open Profile.
- Choose to update your email address.
- Complete the verification steps sent to your current and new email addresses.
- After the change is complete, use the new email address the next time you sign in.
⚠️ Important: If the new email address is already associated with another BB Company account, the accounts cannot be merged automatically. Please contact our Customer Care Team for assistance.
How Do I Access My Subscribe & Save Subscription?
- Sign in to your BB Company customer account.
- From the Orders page, select View subscriptions.
- You will be taken to the subscription portal, where you can manage your Subscribe & Save plans.
ℹ️ Note: Your BB Company account profile and your subscription settings are separate. If you need to change information used for an active subscription, such as its shipping address or payment method, make the change from the subscription portal.
Do I Need a Password?
No. BB Company customer accounts no longer use passwords, account activation links, or password resets. Verification is completed using a 6-digit code sent to your email.
Can I Sign In With Google or Another Social Account?
Social sign-in is not currently enabled. Please sign in using your email address and the verification code sent to your inbox.
Should you have any concerns, don't hesitate to contact our Customer Care Team by clicking here.