We understand that website issues can be frustrating and impact your overall shopping experience. At The BB Company, we are committed to addressing these concerns promptly and providing effective solutions to ensure a seamless and satisfactory experience.
Common Website Issues
Customers may encounter challenges such as:
- Difficulties in updating payment methods
- Problems logging into accounts
- Issues editing items within shopping carts
- Bugs during the checkout process
Troubleshooting Checkout Issues
If you experience any of the above issues, please try the following steps:
1. Check Your Payment Information
Ensure your payment details are entered correctly. Double-check the following:
- Card Number: Confirm there are no typos or missing digits.
- Expiration Date: Verify that your card has not expired.
- CVV: Ensure the security code is entered correctly.
- Billing Address: Make sure it matches the address on file with your payment provider.
2. Refresh Your Browser, Try a Different One, or Use Incognito Mode
- Use Google Chrome: If you are not already using it, we recommend shopping with the Google Chrome browser. Chrome generally provides better performance compared to Safari and Firefox.
- Try “Incognito” Mode: If you are already using Chrome, try using “incognito” mode by clicking on the ⋮ icon in the top right corner, selecting "New Incognito Tab", and revisiting the page you were previously on. This resets your browser session and may resolve technical issues.
3. Verify Your Internet Connection
Ensure you have a stable internet connection while completing your checkout. If your connection is weak or unstable, try switching to a different network.
If our website fails to load entirely, try accessing it from a different device that is subscribed to a different Internet service provider.
Further Assistance
If the issue persists after following these steps, we encourage you to contact us for support. To expedite the troubleshooting process, please provide the following information:
- The URL: The page where you encountered the issue
- Detailed Steps: A description of the actions you took before the error occurred or what you were trying to accomplish
- Screenshot: A full-page screenshot that displays the issue
By sharing these details, our support team will be better equipped to understand the problem and provide a timely resolution. Should you need assistance, please contact our Customer Care Team by clicking here.