Managing Orders
Guides on how you can manage your orders and subscriptions
- I'm getting a message stating that my "order can't be shipped to the address" at checkout
- How do I cancel an order purchased directly from BB Company?
- I can't receive my payment update link email?
- How do I cancel my order on Amazon?
- Why is shipping to the UK so expensive?
- Why is there a duplicate charge on my banking/card account statement?
- What can I do if a coupon code gives an error message?
- How do I avoid problems purchasing and receiving my order?
- How do I know that my order was successful?
- How do I cancel my Autoship Subscription?
- “Oops, I accidentally added extra products I didn’t want! How can I edit my order?”
- Can I find your products in any retail stores or pharmacies?
- How can I purchase all your products together? (ie. Provitalize, Previtalize, Inergysleep, inergyPLUS,Radiancy, Biofence))
- What payment methods do you accept?
- What currency are your prices in?
- I’ve been trying to order using my credit card or Paypal but it’s not going through?
- Are there any recurring / rebilling / subscription charges?
- Shipping Prohibitions and Restricted Destinations
- How secure is your site? I want my details to be protected.
- Is there a promo / discount / coupon code?
- On the PayPal window, I saw a message saying this is an automatic payment. I do not want to be put on a recurring subscription.
- Payment Declined? Try this: