After making a purchase on our website, you should expect to receive an order confirmation email from us. This email will be sent immediately to the email address you provided during the checkout process. You will also receive an order tracking email once the order is shipped.
If you have not received the confirmation email, we recommend waiting for an additional 15 minutes after order placement as it might take a little longer for the email to arrive due to various factors such as network or server delays
While waiting, we also suggest checking your spam or junk folder. Our emails occasionally end up in these folders instead of your primary inbox. If you find our email in the spam folder, please mark it as "not spam" to ensure that future emails from us will be delivered directly to your inbox.
To prevent any future emails from being marked as spam, we kindly ask you to add our email address, support@thebbco.com and contact@thebbco.com, to your email whitelist or contacts list. By doing so, you are telling your email provider that you trust and want to receive emails from us. This will help ensure that our emails reach your inbox without any issues.
If you still have not received the order confirmation or tracking number email after performing the above steps, please contact us for assistance.