Why Your Address Matters
Providing a complete and accurate shipping address is one of the most important steps you can take to ensure your order arrives smoothly and on time.
Even small errors or missing details can lead to delivery delays, failed deliveries, or packages being returned.
What Details Should Be Included?
Please make sure your shipping address includes all of the following:
- Street name
- Block, house number, or apartment number
- Unit or floor number (if applicable)
- City or town
- State
- Postal or ZIP code
ℹ️ Note: Including full address details helps our delivery partners locate your address quickly and accurately.
Before You Complete Your Order
Before placing your order, we recommend taking a moment to carefully review your shipping details at checkout.
After placing your order, you can also check your confirmation email to ensure everything has been entered correctly.
Taking a few extra seconds to verify your address can help prevent delays and ensure a smooth delivery experience.
Here's an example of a complete deivery address:
Need to Make a Change?
If you notice an error in your shipping address, we recommend contacting us as soon as possible so we can assist you.
For the fastest support, please reach out via the Live Chat Icon right here on our support page. This allows us to assist you more quickly compared to email.
⚠️ Important: Address changes may not be possible once your order has been processed or shipped (usually 12 hours after ordering), so please contact us as soon as possible if you need assistance.
Should you have any concerns, don't hesitate to contact our Customer Happiness Team by clicking here.