The moment you input a code and it doesn't work as expected, can be disappointing, especially if you were counting on the discount or promotion it promised. We understand how important it is for you to have a seamless and hassle-free shopping experience.
Please try the following:
▪ Enter your email address first, then apply the coupon code
▪ Check the coupon code has not expired
▪ Check the coupon code has not been used in your past purchase(s)
▪ If the coupon has limited no. of uses, it may have been fully redeemed.
▪ Check the coupon code is applicable for the products in your cart
NOTE: some coupon codes can only be used on one-time purchase products.
If you have Subscribe and Save ("Auto-renew"/ autoship) products in your cart, such coupons may show an "Unable to find a valid discount matching the code entered" error.
Kindly go back to your cart page, remove all Subscribe and Save items from your cart and attempt check out again.
We are committed to helping you complete your purchase successfully and ensuring that you receive any discounts or benefits you are entitled to. Please take a moment to review the information provided above regarding the checkout code error.
If the issue persists, please contact us by submitting a request form from our website.
To speed up the process, kindly have the following ready:
▪ The URL of the page
▪ The coupon code you're using
▪ A screenshot of the error
Our dedicated support team is ready to help you navigate through the issue and make sure your online shopping experience is as smooth as possible.