You are a beautiful and unique individual hence our products work differently for every person and results will vary based on length of use, diet, fiber intake, individual activity level and other factors. Though in many cases customers experience a number of improvements within a short period of use, our products are designed for sustained use and deliver incremental health improvements over time. When using our products, specific results and outcomes are not guaranteed.
Our 90-day money-back guarantee on product quality covers the first, non-subscription order of each unique product or bundle that was purchased directly from our webstore (thebbco.com) or our official Amazon Store, starting from the day your order is delivered. In the event that you are not satisfied with the results of using our product, you can get in touch with our Customer Happiness team to enquire about your eligibility for a money-back guarantee claim by CLICKING HERE. If eligible, we will refund the full amount paid for the products to your original mode of payment. This excludes shipping, taxes, and customs import fees if the order has been fulfilled.
In some instances, our Customer Happiness team might ask for a reason from you as it will help us to improve our products and services. This does not impact our money-back guarantee.
Guarantee Exclusions
- Our Money-Back Guarantee applies only to our products that have not been misused, intentionally damaged, discontinued, expired, or have been purchased from unauthorized resellers, that are not subject to BB Company’s stringent quality control standards.
- Our Money-Back Guarantee does not cover delivery related issues such as Lost-In-Transit, damaged packaging box, or Delivered-Not-Received. In such cases, we will substitute the order; refunds are at BB Company's discretion.
- If the product was purchased from another retailer or marketplace, please reach out to them directly for their return or refund process as it is not covered by our Money Back Guarantee.
- You are responsible to ensure that you are ordering the correct product and quantities for your own circumstances. If you need help to decide on the purchase or quantity to purchase, please contact our customer happiness team for recommendations before placing your order as the guarantee does not cover cases of over ordering (I have too much or dont need it anymore) and buyers remorse (change of mind).
- Subscription orders are not covered by our Money-Back Guarantee, we encourage you to try our products via the one-time purchase option before signing up for recurring monthly shipments.
- Refunds are not applicable to purchases and partial payments made using Smile points (store credit / reward points).
To learn more about our Refunds and Cancellations process, click here.