Cancelling an order that has not been fulfilled can be done through the order status page provided in your order email.
To check if your order has not been fulfilled, follow these instructions:
- Locate your order confirmation email sent from BB Company
- Click on the Visit your order status page link within the email
- Login with your email address and order number
- If it has not been fulfilled, you can click on 'Cancel' to cancel your order.
Important! Fulfilled orders cannot be cancelled.